The smartphone app also came in handy during a ransomware attack: When other systems were down, it was up and running. At Greenfield, Indiana-based Hancock Health, the HIPAA laws became such that staff could no longer use alpha pagers to communicate clinical information.
This prompted a multiyear search for other options. Initially, it was all about simply communicating test results or minimal clinical information.
Additionally, staff conducted an internal study and confirmed that physicians have their focus altered six to eight times per hour and about 63% of these communications were not urgent enough to have interrupted the physician, but there was no alternative option available to clinical staff.