Behavioral health call center improves response time by 99% using mobile platform

Behavioral health call center improves response times

What's in the use case?

How a behavioral health call center that handles over 900 calls a day integrated a secure messaging platform and achieved:

  • Faster call center consults and referrals
  • Minimized legal and operational risk
  • HIPAA compliance

“Integrating Diagnotes for our call center communications did more than improve response time and minimize compliance risk. It streamlined clinical workflow and improved collaboration during every stage of patient care.”

– Chief Compliance Officer, Behavioral Health System

About Diagnotes

Our mobile platform accelerates clinical communication and gives your care teams the power to collaborate seamlessly in real time. Health systems using Diagnotes optimize their efficiency while increasing clinician and patient satisfaction.

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