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Connect with patients virtually

Improve engagement and ensure the quality of care 
Diagnotes’ intelligent design is built to mimic the natural workflows of those in the healthcare industry. With extensive capabilities and vast usage options, Diagnotes is proving to be a critical part of patient care, collaboration and efficiency. In fact, many clients have implemented additional workflows in conjunction with what they originally used Diagnotes for, due to its flexible and easy-to-use platform.

 
The Problem

Historically, physician-patient interactions have taken place face-to-face in the clinician's office or healthcare facility. However, outside the facility, symptoms can change rapidly, leaving a patient with no other alternative but expensive urgent care or ER visit. In addition, a clinician who was not able to be on-site has not been able to effectively consult on a case. Likewise, peer-to-peer physician consults have traditionally taken place through email or phone, which often took 24-48 hours for a response, diverting precious time from an acutely ill patient. Today, virtual care is becoming increasingly important to limit patients and staff from unnecessary exposure to disease, simplify triage and follow-ups, and accommodate patients where travel to meet with their care providers is constrained

 

The Solution

Diagnotes Live video chat capabilities enable clinicians the ability to speak face-to-face with a patient's entire care team. In addition to the Diagnotes for Patients app, the platform offers the ability to quickly and easily invite another person that does not have access to the Diagnotes app to a video chat. These features can be used for patient-clinician communication for home health care patients, patients needing chronic disease management or for follow up appointments post-discharge. Clinicians can use Diagnotes for virtual rounding, communicating with patients and nurses while not physically in the room, or even the facility. This supports specialists who serve multiple locations and clinicians who are not in a patient room to reduce the risk of disease exposure. Additionally, virtual consults often allow patients to stay closer to their homes and families instead of having to endure costly and potentially risky transfers.
 

Client Experience 

An orthopedic hospital is conducting a clinical study leveraging telemedicine aimed at reducing their patients’ dependence on opioids following total knee replacement surgery. Hassle-free access to physicians that are specially trained to help patients monitor and manage pain is believed to reduce the dependence on opioids more quickly and improve outcomes.

A patient is discharged within 24-48 hours after surgery with a pain pump connected to a catheter inserted in the patient’s knee. The pain pump administers localized pain medication but must be removed within a certain period of time, a procedure typically performed by a clinician in a hospital or physician’s office.

The anesthesiologist provides support via Diagnotes text, voice and video to remove the catheter and answer any pain-related questions. Patients use the Diagnotes for Patients app on their smartphones to contact their anesthesiologist securely via text or video calls during seven days following surgery. Patients are encouraged to use Diagnotes to ask questions. These messages are delivered directly to the smartphone of the on-call physician, by-passing traditional answering services. Access to the app and communications are clinician controlled.

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Diagnotes

Diagnotes, Inc.
8900 Keystone Crossing, Ste 540
Indianapolis, IN 46240

(317) 395-7080
info@diagnotes.com

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