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Careers

Join the Diagnotes Revolution 
We are transforming healthcare communication & collaboration
Diagnotes is looking for some creative and innovative talent to help us achieve our goals: To use the boundless power of technology to enhance the quality of healthcare in the United States.

Yes, it’s a bold undertaking, but we believe we are up to the challenge.
We exist to make the lives of clinicians and those associated with healthcare organizations easier. As we streamline healthcare workflows, cultivate an online environment for better care team collaboration and create intuitive healthcare-specific software, we are playing our part in bettering patient care and the health and wellbeing of our fellow humans.

Available Positions

Do you have what it takes to play a pivotal role in the Diagnotes Revolution? If you don’t see a position that fits your background, but you are excited by the Diagnotes mission, please send a cover letter and resume to careers@diagnotes.com.
Implementation Manager
 

Position

Diagnotes is seeking a passionate, highly motivated, results-oriented Implementation Manager to join its growing Client Success team. The Implementation Manager will work with the Director of Client Success and other team members on projects with Diagnotes clients, hospitals, health systems, and medical practices, to plan and execute the deployment, utilization, and expansion of cutting-edge communication technology in a challenging healthcare environment.

The Implementation Manager will support and guide Diagnotes clients to achieve full-scale implementation and utilization of the platform. An ideal candidate will demonstrate an aptitude for technology, including common, modern consumer technologies (e.g., smartphones) and have effective communication skills, as well as high emotional intelligence. The successful candidate will feel comfortable asking questions in order to fully understand and facilitate complex client-specific workflows. The Implementation Manager will need to create, present, and train on content aimed at helping end-users optimize their use of Diagnotes. Healthcare industry experience is desired, but not required.

Reports To: Director of Client Success


Responsibilities

  • Manage implementation projects that fit the needs of clients and are in alignment with Diagnotes’ organizational goals
  • Develop skills and knowledge around Diagnotes and other SAAS technologies that enables strategic positioning of Diagnotes within the healthcare sector
  • Work closely and collaboratively with the rest of the Client Success team to drive user adoption and client satisfaction through support, training, onboarding, and other client-focused activities
  • “Manage up” and support the Director of Client Success along with other senior leadership on various internal and external projects
  • Build and maintain trust between users and our team
  • Review and contribute to Diagnotes Help Center and other training materials
  • Assist the Product Support Specialist as needed with incoming support cases
    Help team drive adoption and client satisfaction through support, training, and other client-focused activities

Qualifications

  • 2+ years of work experience in applicable field (e.g. implementation, IT, project management, teaching, training, operations, etc.), preferably with a clinical focus
  • A curious mind, a listening ear, a helping heart and a “can do” attitude. We are in need of an individual who is motivated by results and seeing projects through to completion
  • Experience with software end users (preferred examples include EHRs, iOS & Android mobile devices, image capture systems, LMS, nurse call systems, etc.
  • Ability to understand the needs of others and respond with respect and promptness to clients, leadership, and peers
  • Comfortable with and capable of both demoing and providing training on our product
  • Proficiency in Google and Microsoft platforms’ spreadsheet and word processing software
  • Aptitude for understanding and speaking to the U.S. healthcare system, including clinical terminology, workflows, communication challenges and/or technology deployment
  • Ability to learn and assimilate information quickly, in a fast-changing environment
  • High energy and highly organized, able to consistently work on multiple projects simultaneously
  • Must pass a background check and drug screening, as required for client credentialing

Work Environment
  • We’re a virtual startup company... a lean, fast, casual, ego-free, hard-working team
  • For those that live in the Indianapolis area, we have the occasional option to gather in-person to brainstorm and connect, if needed
  • No specific limit on PTO; we’re all encouraged to take at least three weeks each year
  • Opportunity for equity participation
  • Competitive benefits offerings, such as medical, dental, 401K
  • Modern software and tools to support remote work
  • Direct exposure to the local startup community, and to seasoned startup mentors
  • The chance to make a huge impact in a short amount of time

To Apply

Submit resume to:
Morgan Middleton
Director of Operations
careers@diagnotes.com

Diagnotes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or veteran status.

 
 
 
 
 
 
 
 

Diagnotes

Diagnotes, Inc.
8900 Keystone Crossing, Ste 540
Indianapolis, IN 46240

(317) 395-7080
info@diagnotes.com

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