healthcare communication workflow

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Integrating unit clerks with clinical communication

Hospital unit clerks may not be widely known, but they perform essential administrative duties at every hospital. They are trained professionals who are responsible for coordinating all functions of a hospital unit,...
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Error-free handoffs: Make sure patients don’t fall through the cracks

Across the continuum of care a multitude of patient handoffs take place. At some teaching hospitals, there are more than 4,000 handoffs a day. And with each handoff, there is a potential...
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What health systems can learn from tech giants

Digital communication is transforming healthcare, but so far the transformation has been piecemeal. Health systems need to identify technologies that facilitate communication between clinicians and with patients. These solutions need to optimize...
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What’s the difference between basic texting and advanced messaging platforms?

Beyond HIPAA compliance According to an article in Compliance Home, “Compliance with the Privacy Act and the requirements of the Security Act is assured when using a secure messaging solution.” It’s true...
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Improve clinician focus by managing alerts

The digitization of healthcare has delivered more integrated care for patients and more efficient communication between clinicians. And during COVID-19, the use of virtual care has become increasingly important, supported by electronic...
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Bringing security to BYOD

90 percent of hospitals are making significant investments in smartphones and secure mobile communication platforms, according to a survey by Spyglass Consulting. And increasing numbers of hospitals have adopted BYOD, or “bring...
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How hospitals are responding to the COVID-19 nursing shortage

The COVID-19 pandemic has accelerated a pre-existing nursing shortage. Increased burnout has led to more staff turnover, which in turn has led to even more stress on nurses. In the article Clinician...
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Who’s on call and how do I reach them?

The consequences of healthcare communication problems Increased costs associated with delays in communication Impact on quality of care being delivered to patients Medical errors that occur due to breakdowns in communications Lack...
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Pager issues lead to increased use of secure messaging systems

The problematic workflow of pagers Fewer than one in five healthcare managers thought that pagers were time-saving devices, according to an article in Compliance Home. The article notes “the pager recipient often...
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Study shows clinical tasks completed 59% faster using mobile platform

In order to improve care team performance, many healthcare systems today are scrapping synchronous, one-way communication systems like pagers. Instead, they are integrating asynchronous communication such as mobile platforms that offer messaging...
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