Insights: Clinical Communication & Collaboration
Sign up for our Newsletter
What’s the difference between basic texting and advanced messaging platforms?
Beyond HIPAA compliance According to an article in Compliance Home, “Compliance with the Privacy Act and the requirements of the Security Act is assured when using a secure messaging solution.” It’s true...
Improve clinician focus by managing alerts
The digitization of healthcare has delivered more integrated care for patients and more efficient communication between clinicians. And during COVID-19, the use of virtual care has become increasingly important, supported by electronic...
Bringing security to BYOD
90 percent of hospitals are making significant investments in smartphones and secure mobile communication platforms, according to a survey by Spyglass Consulting. And increasing numbers of hospitals have adopted BYOD, or “bring...
After COVID-19, texting drives patient satisfaction
COVID-19 changed patient communication preferences from phone calls to digital communication such as texting, according to research by SR Health. “Why the switch from phone to digital communication? Patient comments suggest digital...
The COVID19 clinician deficit: handling the impact
The United States will see a shortage of nearly 122,000 physicians in both primary and specialty care by 2032, according to data published by the AAMC (Association of American Medical Colleges). An article...
Which solutions reduce clinical communication errors?
According to The Joint Commission on Accreditation of Healthcare Organizations, communication errors are the cause of 60% to 70% of preventable hospital deaths. An analysis in the Journal of Patient Safety says...
Behavioral health: How hospitals are improving access
Behavioral health increases pressure on EDs Behavioral health is a growing public health problem, and the situation is not expected to improve soon. According to a study in JAMA Psychiatry, during the...
How hospitals are responding to the COVID-19 nursing shortage
The COVID-19 pandemic has accelerated a pre-existing nursing shortage. Increased burnout has led to more staff turnover, which in turn has led to even more stress on nurses. In the article Clinician...
Who’s on call and how do I reach them?
The consequences of healthcare communication problems Increased costs associated with delays in communication Impact on quality of care being delivered to patients Medical errors that occur due to breakdowns in communications Lack...
New healthcare technology: How to get clinician buy-in
Health systems now have access to new technologies such as secure messaging platforms, that deliver on the promise of optimizing clinical workflow and the patient journey. But health systems find that clinicians,...
The future of virtual care: connecting the care continuum
The COVID-19 pandemic has transformed virtual care into an essential part of health care. In addition to improving healthcare access, virtual care provides other significant benefits. For example, a recent study by...
How hospitals prevent readmissions
The ongoing challenge of readmissions Reducing the number of hospital readmissions continues to challenge health systems, even with federal programs that target preventable readmissions. The Centers for Medicare & Medicaid Services manage...