Clinical Communication


Secure texting for healthcare: The basics

What is secure text messaging? A secure text messaging platform employs smartphone apps to connect authorized care team members to a HIPAA-compliant network. It enables care teams to coordinate schedules for quick...

Error-free handoffs: Make sure patients don’t fall through the cracks

Across the continuum of care a multitude of patient handoffs take place. At some teaching hospitals, there are more than 4,000 handoffs a day. And with each handoff, there is a potential...

What health systems can learn from tech giants

Digital communication is transforming healthcare, but so far the transformation has been piecemeal. Health systems need to identify technologies that facilitate communication between clinicians and with patients. These solutions need to optimize...

What’s the difference between basic texting and advanced messaging platforms?

Beyond HIPAA compliance According to an article in Compliance Home, “Compliance with the Privacy Act and the requirements of the Security Act is assured when using a secure messaging solution.” It’s true...

Improve clinician focus by managing alerts

The digitization of healthcare has delivered more integrated care for patients and more efficient communication between clinicians. And during COVID-19, the use of virtual care has become increasingly important, supported by electronic...

Bringing security to BYOD

90 percent of hospitals are making significant investments in smartphones and secure mobile communication platforms, according to a survey by Spyglass Consulting. And increasing numbers of hospitals have adopted BYOD, or “bring...

After COVID-19, texting drives patient satisfaction

COVID-19 changed patient communication preferences from phone calls to digital communication such as texting, according to research by SR Health. “Why the switch from phone to digital communication? Patient comments suggest digital...

Which solutions reduce clinical communication errors?

According to The Joint Commission on Accreditation of Healthcare Organizations, communication errors are the cause of 60% to 70% of preventable hospital deaths. An analysis in the Journal of Patient Safety says...

Behavioral health: How hospitals are improving access

Behavioral health increases pressure on EDs Behavioral health is a growing public health problem, and the situation is not expected to improve soon. According to a study in JAMA Psychiatry, during the...

How hospitals are responding to the COVID-19 nursing shortage

The COVID-19 pandemic has accelerated a pre-existing nursing shortage. Increased burnout has led to more staff turnover, which in turn has led to even more stress on nurses. In the article Clinician...